Terms of Service

1. Agreement to These Terms

These Terms of Service govern your use of the websites, diagnostic tools, support services, communications, and SMS messaging program offered by 1TechSupport LLC (“1TechSupport,” “we,” “us,” or “our”), a business located in Georgia. By accessing or using our services, you agree to these Terms. If you do not agree, do not use the services or enroll in SMS communications.

2. Description of Service

1TechSupport provides web-based diagnostic tools, managed technical support, customer and operational support services, and related communications. Our diagnostic tools may include DNS lookups, SSL checks, WHOIS lookups, IP tools, speed tests, uptime monitoring, and related utilities. Tools and service availability may change from time to time.

3. Eligibility and Account Responsibilities

You must provide accurate information when using our services. If you create an account, you are responsible for safeguarding your credentials and for activity that occurs under your account. You must notify us promptly if you believe your account has been accessed without authorization. You must be at least 18 years old, or the age of majority where you live, to opt in to marketing or promotional SMS messages.

4. SMS Messaging Program

If you choose to opt in to SMS communications, 1TechSupport may send operational messages and marketing or promotional messages to the mobile number you provide. Operational messages may include service updates, support communications, scheduling information, account or security notices, alerts, and other messages connected to services you request. Marketing or promotional messages may include information about our services, offers, events, and company updates.

Message frequency varies based on your relationship with us, your service activity, and the communications you request. Message and data rates may apply. Delivery of messages is subject to your mobile carrier’s network availability and capability.

5. SMS Opt-In and Consent

We send marketing or promotional text messages only after you provide prior express consent through an approved opt-in method. Depending on the program, an approved method may include submitting a form that clearly describes the SMS program and selecting an unchecked consent checkbox, replying to a disclosed opt-in keyword, or another affirmative consent process we present to you.

• Consent is not inferred merely because you provide a phone number, submit a support request, or have a business relationship with us.
• SMS consent is not a condition of purchasing goods or services.
• We do not use pre-checked consent boxes for SMS enrollment.
• At the time of enrollment, we will provide a clear link to these Terms and our Privacy Policy.
• We maintain records of SMS consent and opt-out requests as appropriate for program administration and compliance.

6. SMS Opt-Out

You can opt out of SMS messages at any time by replying STOP, CANCEL, END, QUIT, or UNSUBSCRIBE to any message from us. After we receive a valid opt-out request, we may send one confirmation message and will not send additional SMS messages unless you provide new express consent to rejoin.

7. Rejoining SMS Messages

If you previously opted out and want to receive SMS messages again, you must complete a new approved opt-in process or contact us to request re-enrollment. We will not resume SMS messages until we have obtained new express consent.

8. SMS Help and Support

For help with our SMS program, reply HELP to a message or contact us at privacy@1techsupport.com. You may also use our contact page.

9. Privacy and Mobile Information

Our collection, use, and protection of personal information is described in our Privacy Policy. We do not sell, rent, or share mobile phone numbers, SMS opt-in data, or consent information with third parties or affiliates for their own marketing or promotional purposes. No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.

10. Acceptable Use

You agree not to:

• Use the diagnostic tools to scan or probe systems you do not own or have authorization to test.
• Attempt to overwhelm, abuse, or exploit the tools through excessive automated requests.
• Use the services or SMS program for an illegal, deceptive, fraudulent, abusive, threatening, harassing, or otherwise prohibited purpose.
• Attempt to gain unauthorized access to our systems, user accounts, or data.
• Redistribute, resell, or commercially exploit the Service without prior written consent.
• Use our name, phone numbers, or messaging channels to send content that violates applicable law or carrier rules.

11. Rate Limiting and Service Availability

To ensure fair access for all users, our diagnostic tools are subject to rate limits. Exceeding these limits may result in temporary or permanent restriction of access. Mobile carriers are not liable for delayed or undelivered messages. We are not responsible for delays, failures, or non-delivery caused by carrier networks, device settings, service outages, or other circumstances outside our reasonable control.

12. Disclaimer of Warranties

The Service is provided "as is" and "as available" without warranties of any kind, either express or implied. We do not guarantee that diagnostic results are complete, accurate, or current. Results should be used for informational purposes and verified independently for critical decisions.

13. Limitation of Liability

To the maximum extent permitted by law, 1TechSupport shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of the Service, including but not limited to reliance on diagnostic tool results.

14. Intellectual Property

All content, branding, and technology comprising the Service are the property of 1TechSupport. You may not copy, modify, or distribute any part of the Service without prior written consent.

15. Compliance With Laws

You agree to comply with all applicable laws, regulations, and carrier rules when using our services. You are responsible for content you submit and for ensuring that your use of the services does not violate the rights of others or applicable law. We may investigate suspected violations and take appropriate action, including suspending access or reporting matters to appropriate authorities when required.

16. Termination

We reserve the right to suspend or terminate your access to the Service at any time, with or without cause, and with or without notice. Upon termination, your right to use the Service ceases immediately.

17. Changes to These Terms

We may update these Terms from time to time to reflect changes in our services, SMS program, or legal requirements. We will post the revised Terms on this page and update the “Last updated” date. If a change is material, we may provide additional notice when appropriate. Your continued use of the services after an update means the revised Terms apply to your use going forward.

18. Contact Us

If you have questions about these Terms or the SMS program, contact privacy@1techsupport.com or use our contact page.