Privacy Policy

1. Introduction

1TechSupport LLC (“1TechSupport,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you provide when visiting https://1techsupport.com, communicating with our team, or using our technology support, field services, dispatch coordination, and related business services.

This Privacy Policy explains how we collect, use, disclose, retain, and safeguard personal information.

2. Information We Collect

Depending on your interactions with us, we may collect:

• Contact Information: Name, business name, email address, telephone number, and mailing or service address.
• Service Information: Support requests, work orders, appointment details, equipment information, service history, and customer communications.
• Technical Information: IP addresses, browser information, device information, website usage data, and cookies.
• Billing Information: Billing contact details, transaction records, and payment-related information.
• Communications Information: Emails, support messages, SMS communications, messaging preferences, and consent records.

We collect information directly from you, through our website and service platforms, and from authorized business customers and service partners.

3. How We Use Information

We may use personal information to:

• Provide technical support and field services.
• Coordinate service appointments, technicians, and dispatch operations.
• Process inquiries, service requests, and customer transactions.
• Send service confirmations, appointment reminders, and operational updates.
• Communicate with customers, authorized technicians, and business partners.
• Maintain and improve our website and service delivery.
• Protect our systems, prevent fraud, and meet legal obligations.
• Send marketing communications where permitted and appropriately authorized.

4. SMS Messaging and Mobile Information Privacy

1TechSupport may send SMS messages to individuals who have provided the appropriate consent. Messages may include service notifications, appointment confirmations, technician dispatch updates, customer support communications, and other authorized business communications.

SMS Privacy and Non-Sharing Commitment

Mobile information will not be shared with third parties or affiliates for marketing or promotional purposes.

All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties, excluding aggregators and providers of the Text Message services.

We do not sell, rent, share, or disclose mobile phone numbers or SMS opt-in consent data to third parties or affiliates for marketing or promotional purposes.

Text messaging originator opt-in data and consent will not be shared with third parties or affiliates for their own purposes, including marketing or lead generation.

We may use contracted messaging providers and technical service providers solely to deliver and support communications on our behalf, subject to appropriate confidentiality and data protection obligations.

SMS participation is voluntary and is not required as a condition of purchasing our services.

Message frequency varies based on service activity and communications preferences. Message and data rates may apply.

You may opt out of SMS messages at any time by replying STOP. For assistance, reply HELP or contact us through our website.

Opting out of SMS communications does not prevent us from contacting you through other lawful communication channels when necessary.

5. Information Sharing and Disclosure

We may disclose limited personal information to:

• Authorized service technicians and subcontractors responsible for fulfilling service requests.
• Hosting, payment processing, customer support, and technology service providers.
• Professional advisers and regulatory authorities where legally necessary.
• Other parties when required by law or to protect legal rights.

Service providers and subcontractors receive only the information reasonably necessary to perform their assigned functions.

These disclosures do not authorize the sale or sharing of mobile numbers or SMS opt-in consent for third-party marketing or promotional purposes.

6. Data Security

We implement reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, disclosure, alteration, or destruction.

However, no internet transmission or electronic storage system can be guaranteed completely secure.

7. Data Retention

We retain personal information for as long as reasonably necessary to deliver services, maintain business records, resolve disputes, comply with legal requirements, and fulfill legitimate operational purposes.

SMS consent and opt-out records may be retained as needed to document messaging preferences and compliance.

8. Cookies and Website Analytics

Our website may use cookies and similar technologies to support website functionality, understand visitor interactions, improve performance, and maintain security.

Visitors may manage cookies through their browser settings. Certain website functions may not operate properly if cookies are disabled.

9. Your Privacy Choices and Rights

Subject to applicable law, you may request to:

• Access personal information we maintain about you.
• Correct inaccurate information.
• Request deletion of eligible personal information.
• Withdraw consent for optional communications.
• Opt out of marketing emails or SMS messages.

We may need to verify your identity before fulfilling certain requests and may retain information where legally required or permitted.

10. Third-Party Websites and Services

Our website or services may contain links to third-party websites, platforms, or services.

We are not responsible for the privacy practices of independent third parties. We encourage users to review their respective privacy policies.

11. Children’s Privacy

Our website and business services are not directed toward children under 13 years of age. We do not knowingly collect personal information directly from children under 13.

If we learn that such information has been collected without appropriate authorization, we will take reasonable steps to delete it.

12. International Service Operations

1TechSupport may use authorized personnel and service providers located outside the United States to support business operations.

Where personal information is processed internationally, we take reasonable steps to apply appropriate contractual, operational, and security safeguards consistent with applicable law.

13. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our services, business operations, legal obligations, or privacy practices.

Updates will be published on our website with a revised effective date.

14. Contact Us

For privacy-related questions, requests, or concerns, contact:

Contact: Through the contact form available on our website.