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Ryan’s Resume – System Admin – Help Desk – Desktop Support 94583

Ryan C. Smith


To Seek A Career As a Senior Technical Support Engineer

Information Technology Professional since 1996.  I have worked all types of technical roles.  Strong technical knowledge and superior customer service skills.




Bay Area Beverage

Richmond, Ca

2012 – Present
SR. Windows Systems Administrator / Desktop Support


  1. System Admin that reports to the Director of I.T.
    Maintain network operations 24/7.

Develops and recommends plans for systems development and operations,
hardware and software purchases.

Manages development, implementation, installation, and operation of
informational and functional systems for the organization.

Reviews reports of computer and peripheral equipment production, malfunction,
and maintenance to address problems as needed to improve overall efficiency.

Daily Tasks Include:

Windows Server Administration

VMware Vsphere 5.1 – 6.5

Microsoft SQL Studio

Microsoft Hyper-V

Inventory Audits

Server Monitoring

Network Monitoring (Nagios and RMM Tools)

Exchange Server 2010 Administrator

Backup Exec Administrator

Webmaster for Intranet

Network Support, DNS, DHCP, and Routing

WIFI Administrator


Active Directory

Nagios and Cacti Monitoring

Cisco Unity Servers

Antivirus (Managed) Administrator

Help with Desktop Support as needed


Projects Completed:

Setup Vmware Servers using Vsphere 5.x (HA)

Setup HP Sans for VMware Servers

Converted all physical machines to VMware servers

Decommission physical machines

Setup Linux server for Intranet web server

Setup Linux server and installed Nagios Monitoring system

Nagios monitors all devices on the network

Migrated Exchange Server 2003 to 2008

Converted Active Directory from 2003 to 2008R2.

Setup Backup Exec to backup all servers on the network.

Setup Cacti to monitor bandwidth on switches

Installed and configured Cisco Switches

Installed and configured Windows RAS VPN
Setup Nagios Servers and Monitor Network Devices

   Upgrade Vmware 5.1 Servers to 6.5.


Norcal Helpdesk

San Ramon, CA

April 2008 to Present
Windows System Administrator / Linux Systems Administrator

Daily Tasks Include:

  • Windows Systems Administrator – 2k, 2k3, 2k8
  • Server & Networking Support and Monitoring
  • Exchange, IIS, Active Directory
  • Linux Systems Administrator
  • Level 3 Desktop Support
  • Macbook Pro, Air, build and support
  • Lenovo, Dell, HP Support
  • Network Troubleshooting, Setup DNS, Configure Routers etc.
  • Onsite and Remote Support using various remote control systems
    Working on Windows Systems
  • Mac OSX, Wyse Terminals, Windows Servers
  • VMWare
  • Exchange Server
  • Terminal Server
  • Linux
  • Fogcast Server (ghost)
  • Nagios Monitoring
  • Webmaster
  • Virus Removal
  • HTML
  • PHP
  • Bash Scripting,
  • SQL and Mysql Databases
  • Batch Files



Direct Flow Medical, Inc

  1. Windows Systems Administrator

Santa Rosa, CA

Feb 2016 to Dec. 2016


Maintained the network and server infrastructure for Direct Flow Medical.

Setup full monitoring using Solar Windows and Nagios.


Mentored Desktop Support Technicians and Systems Admins.


Worked very closely with the Director of IT.


Installed antivirus, monitoring and remote control on all workstations and servers using Solar Winds RMM tool.  Over 300 systems.


Daily Tasks Included

Windows Servers from 2003 to 2016 administration

Exchange Server to Office 365 Migration for 300 users

Cisco VPN maintenance

Cisco Switches maintenance

Veeam Backups

Backup Exec

Scripted batch files for backups and other tasks

Site To Site VPN’s between Santa Rosa, Los Angeles and Germany


VMware Horizon

Active Directory

Netgear NAS

EMC Filers


Setup Windows Servers as needed.

Setup Linux for for SMTP Relay using Postfix for Office 365 scanners

Setup Linux box for Nagios

Worked with Vendors on special projects.


This was a 24/7 operations.  I supported Santa Rosa, Ca, Lake Forest, Ca and Germany.
Devops Engineer

San Francisco, CA

August 2011 to 2015

I was part of a support group that maintains over 20 web servers in both production and staging environments.  Systems are on AWS using Drupal, Apache, Mysql, Tomcat and Glassfish.

Daily Tasks Include:

Redhat, CentOS, Networking, Configuration and Troubleshooting
Nagios Monitoring Administrator
Virtual Hosts / Redirects / Modrewrite / DNS / Apache
Maintain / Troubleshoot Mysql Database

Maintain / Troubleshoot Java Glassfish Servers
Networking Diagrams (Visio) and Server Documentation
Vsphere Administrator
Zen Load Balancer Administrator
Create cron jobs, write scripts, disk cleanups etc.
Samba, NFS


Renascence IT Consulting

April 2013 to 2015

On Call Windows and Linux System Administrator / Desktop Support


I was part of a technical support team that offers Managed Services to small to medium sized businesses.

Desktop Support, Linux and Windows Servers.


Daily Tasks Include:

Monitor Ticketing Queue

Answer Phone Calls

Linux Administrator

Windows System Administrator

Remote Desktop Support

Office 365 Admin



Webify Lab

Oakland, CA – February 2011 to February 2012

WordPress Backend Developer


Developed WordPress Templates and Plugins.


Daily Tasks Include:


Work with Graphic Artist to create and customize WordPress Websites

Setup DNS

Setup Cloud Server

Setup Linux Servers with Apache

Modify PHP Code

Create and edit HTML

Create and Edit CSS Code

Redwood City, CA

2008 – 2009 (Contract Work)

System Administrator and Desktop Support


Part of a small team who helped support about 60 users.


Daily Tasks Included:

Windows Systems Administrator

Exchange Administrator

Backup Exec Admin

Blackberry Enterprise Server Administrator

Red Hat Linux

Cisco Phone Rollout

Phone Administrator

Desktop Support

Telecom/Network Punch down/Connectivity.


Milestone Technology

Fremont, CA

October 2006 to October 2007

Desktop Support Technician

Worked at various companies including Palm, Network Appliance, Philips, Brocade and Milestones Corporate Headquarters.


Daily Tasks Included:

Desktop Support

Exchange Server Administrator

Disconnect / Reconnects

Linux Administrator



Santa Clara, CA

May 2000 to January 2001
Windows Systems Administrator


Setup servers
Deployed new websites and patches

Worked with monitoring crew to fine tune Windows servers


Sony Electronics
San Jose, CA

June 1998 to May 2000
Windows Administrator


Provided Server Support for the engineering department for Sony’s Direct TV.  All systems used Windows NT 4.0


Cirrus Logic
Fremont, CA

April 1996 to June 1998
Desktop Support


Worked at Cirrus Logic campus of with 9 buildings.

Supported Suhas Patil and Mike Hackworth

Windows 95 Rollout to 2000 Machines


Heald College Technical
January 1994 to April 1996

California High School
August 1987 to June 1991





Windows Administrator:
Create Active directory accounts
Create Permissions on data shares
DNS Manager
Monitor and Troubleshoot Logs
Apply Patches
Create Backup Schedules and troubleshoot NTbackups
Promote / Demote Servers
IIS Manager
Exchange Server 2003/8
Install Exchange 2003/9
Create AD Accounts
Trouble shoot accounts
Monitor Managed Antivirus


Unix Administrator:
Setup Apache Web Server, PHP, Mysql
Nagios Administrator
Created / Modified shell scripts
Troubleshoot existing PHP/ HTML scripts
Create cron jobs
Setup SSL across multiple servers including both Linux and IIS servers
Clean up Apache conf files
Created new websites for Apache
Setup new users
Postfix / sendmail troubleshooting
Install programs

Nagios Setup and configuration
Solar Winds RMM


Desktop Support:

Windows XP, Windows Vista, Windows 7, MacOS, Linux HP,
Dell, Lenovo,Compaq, Gateway, Generic PC Support
Install software
Remove virus and other malware removal
Configuration and troubleshooting of both network and local printers.
Computer moves
New employee setups. PCs, Cubicles, Phones, Voice mail, Email, etc.
Troubleshoot remote access issues
Installation and troubleshooting for various PDAs, such as Ipad, Android and
Monitored helpdesk queue and responding promptly to tickets keeping the user
informed of status and resolutions.

Clearly documenting each case in helpdesk software, annotating all updates and properly documenting a final resolution.
Maintenance of Windows 2000/XP in a native XP network with Active Directory,
Office 2003, Outlook 2003, Norton AntiVirus.
Built distribution images for a variety of Dell notebooks for quick user
deployments using Acronis.
Build and configure Macbook Pro systems. Join them on Windows Domains, setup vpn, network printers etc.

Fluent HTML, CSS
Create Mysql databases using command line
Install and configure PHP Applications
Create graphics using Photoshop
Setup DNS
Setup Vhosts on Apache webserver
Monitor websites and logs
Edit  PHP Scripts

Macintosh Support: (Been awhile)

Install OSX
Troubleshoot OSX
Install Software
Setup VPN
Change Hard Drives 1.8 & 2.5

Upgrade Memory

Time Machine Backup

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