Ryan C Smith

Ryan C. Smith
San Ramon, CA 94583
Senior Systems Administrator (Windows and Linux Servers)

The biggest computer geek you will ever meet is Ryan C. Smith.  He spent his early days putting together broken computers and calling Bulletin Board Systems back in 1992.  He learned Linux back then and then went to Heald Technical College in Hayward.  He loved it there and his teachers would come to him to ask him how to do things, especially on the internet.  The internet was new to most consumers back then.  Now he lives back in San Ramon with his beautiful wife and 2 kids.  

Information Technology Professional with 20+ years experience in all types of technical roles.  Strong technical knowledge and superior customer services.


#1 Tech Support
San Ramon, CA
April 2008 to Present
Windows System Administrator / Linux Systems Administrator

Clients have included Skype, Genius.com, LH Financial, Telemark, Bay Area Beverage, Direct Flow Medical 

Daily Tasks Include:

  • Windows Systems Administrator – 2k, 2k3, 2k8
  • Exchange, IIS, Active Directory
  • Linux Systems Administrator
  • Level 3 Desktop Support
  • Macbook Pro, Air, build and support
  • Lenovo, Dell, HP Support
  • Network Troubleshooting, Setup DNS, Configure Routers etc.
  • Onsite and Remote Support using various remote control systems
    Working on Windows Systems
  • Mac OSX, Wyse Terminals, Windows Servers
  • Citrix
  • VMWare
  • Exchange Server
  • Terminal Server
  • Linux
  • Fogcast Server (ghost)
  • Nagios Monitoring
  • Webmaster
  • Virus Removal
  • HTML
  • PHP
  • Bash Scripting,
  • SQL and Mysql Databases
  • Batch Files


Direct Flow Medical Inc.
Feb. 2016 – Dec. 2016
Santa Rosa, CA

Network Engineer
Maintained the network and server infrastructure for Direct Flow Medical.  I setup full monitoring using Solar Windows and Nagios. 
Mentored the Desktop Support Technicians and Other Systems Admins. 
I worked very closely with the Director of IT.

Installed antivirus, monitoring and remote control on all workstations and servers using Solar Winds RMM tool.

Maintained the following:

  • Exchange Sever to Office 365 Migration for 300 users
  • Cisco VPN
  • Cisco Switches
  • Veeam Backups
  • Scripted batch files for backups and other tasks
  • Site To Site VPN’s
  • VMware ESXI
  • VMware Horizon
  • Windows 2008 Servers
  • Active Directory
  • Netgear NAS
  • Netapp Filers
  • Setup Windows Servers as needed.

Setup Linux for for SMTP Relay using Postfix for Office 365 scanners
Setup Linux box for Nagios
Worked with Vendors on special projects.
This was a 24/7 operations.  I supported Santa Rosa, Ca, Lake Forest, Ca and Germany.

The company has folded in the USA.


Intrax Inc
Unix System Administrator
San Francisco, CA
August 2011 to 2015

I was part of a support group that maintained over 20 web servers on both production and staging environments.  Systems are on AWS using Drupal, Apache, Mysql, Tomcat and Glassfish.

Daily Tasks Include:

  • Redhat, CentOS, Networking, Configuration and Troubleshooting
    • Nagios Monitoring Administrator
    • Virtual Hosts / Redirects / Modrewrite / DNS / Apache
    • Maintain / Troubleshoot Mysql Databases
    • Maintain / Troubleshoot Java Glassfish Servers
    • Networking Diagrams (Visio) and Server Documentation
    • Vsphere Administrator
    • Zen Load Balancer Administrator
    • Create cron jobs, write scripts, disk cleanups etc.
    • Samba, NFS


Renascence IT Consulting
April 2013 to 2015
On Call Windows and Linux System Administrator / Desktop Support

I was part of a technical support team that offers Managed Services to small to medium sized businesses.  Emphasis is Desktop Support, Linux Administration and Windows Servers.

Daily Tasks Include:

  • Monitor Ticketing Queue
  • Answer Phone Calls
  • Linux Administrator
  • Windows System Administrator
  • Remote Desktop Support
  • Office 365 Admin
  • Webmaster


Proxy IT Consulting
August 2012 to 2015
On Call Windows and Linux System Administrator / Desktop Support
I was part of a technical support team that offers Managed Services to small to medium sized businesses.  Emphasis is more on Linux Servers.

Daily Tasks Include:

  • Linux Administrator
  • Windows System Administrator
  • Network Administrator
  • Remote Desktop Support
  • Webmaster for http://mtbr.com
  • Backup Exec


Bay Area Beverage
Richmond, Ca
2012 – Present
SR. Windows Systems Administrator / Desktop Support

I am the SR. System Admin that reports to the Director of I.T.  I help maintain network operations 24/7.

Develops and recommends plans for systems development and operations,
hardware and software purchases.

Manages the development, implementation, installation, and operation of
informational and functional systems for the organization.

Reviews reports of computer and peripheral equipment production, malfunction,
and maintenance to address problems as needed to improve overall efficiency.

Daily Tasks Include:

  • VMware Vsphere 5.x, Vcenter
  • Microsoft SQL Studio
  • Microsoft Hyper-V
  • Inventory Audits
  • Bandwidth Audits
  • Network Monitoring
  • Exchange Server 2008 Administrator
  • Backup Exec Administrator
  • Nagios Administrator
  • Webmaster for Intranet
  • Network Support, DNS, DHCP, and Routing
  • WIFI Administrator
  • Printing
  • Active Directory
  • Nagios and Cacti Monitoring
  • Cisco Unity Servers
  • Antivirus (Managed) Administrator
  • Help with Desktop Support as needed


Projects Completed:

  • Setup Vmware Servers using Vsphere 5.x (HA)
  • Setup HP Sans for VMware Servers
  • Converted all physical machines to VMware servers
  • Decommission physical machines
  • Setup Linux server for Intranet web server
  • Setup Linux server and installed Nagios Monitoring system
  • Nagios monitors all devices on the network
  • Migrated Exchange Server 2003 to 2008
  • Converted Active Directory from 2003 to 2008R2.
  • Setup Backup Exec to backup all servers on the network.
  • Setup Cacti to monitor bandwidth on switches
  • Installed and configured Cisco Switches
  • Installed and configured Windows RAS VPN

Webify Lab
WordPress Backend Developer
Oakland, CA 
February 2011 to February 2012

I was part of a team that would develop WordPress Templates and Plugins.

Daily Tasks Include:

  • Work with Graphic Artist to create and customize WordPress Websites
  • Setup DNS
  • Setup Cloud Server
  • Setup Linux Servers with Apache
  • Modify PHP Code
  • Create and edit HTML
  • Create and Edit CSS Code

Redwood City, CA
2008 – 2009 (Contract Work)
System Admin / Desktop Support

Genius.com was an email marketing company.  The site has now changed to a music site.  I was part of a small team who helped support about 60 users. 

Daily Tasks Included:

  • Windows Systems Administrator
  • Exchange Administrator
  • Backup Exec Admin
  • Blackberry Enterprise Server Administrator
  • Red Hat Linux
  • Cisco Phone Rollout
  • Phone Administrator
  • Desktop Support
  • Telecom/Network Punchdown/Connectivity.

Milestone Technology
Fremont, CA
October 2006 to October 2007
Desktop Support Technician
Worked at various companies including Palm, Network Appliance, Philips, Brocade and Milestones Corporate Headquarters.

Daily Tasks Included:

  • Desktop Support
  • Exchange Server Administrator
  • Disconnect / Reconnects
  • Linux Administrator

Santa Clara, CA
May 2000 to January 2001
Windows Systems Administrator

Sony Electronics
San Jose, CA
June 1998 to May 2000
Windows System Administrator

I was on a team that provided Server Support for the engineering department for Sony’s Direct TV.

Cirrus Logic
Fremont, CA

April 1996 to June 1998
Desktop Support

I was on a large team that supported the Cirrus Logic campus of 9 buildings.  I had my own building to myself servicing over 200 employees.  Very fast past and fun.


Heald College Technical
January 1994 to April 1996

California High School
August 1987 to June 1991




Unix Administrator:
Setup Apache Web Server, PHP, Mysql
Nagios Administrator
Created / Modified shell scripts
Troubleshoot existing PHP/ HTML scripts
Create cron jobs
Setup SSL across multiple servers including both Linux and IIS servers
Clean up Apache conf files
Created new websites for Apache
Setup new users
Postfix / sendmail troubleshooting
Install programs

Windows Administrator:
Create Active directory accounts
Create Permissions on data shares
DNS Manager
Monitor and Troubleshoot Logs
Apply Patches
Create Backup Schedules and troubleshoot NTbackups
Promote / Demote Servers
IIS Manager
Exchange Server 2003/8
Install Exchange 2003/9
Create AD Accounts
Trouble shoot accounts
Monitor Managed Antivirus

Nagios Setup and configuration

Desktop Support:

Windows XP, Windows Vista, Windows 7, MacOS, Linux HP,
Dell, Lenovo,Compaq, Gateway, Generic PC Support
Install software
Remove virus and other malware removal
Configuration and troubleshooting of both network and local printers.
Computer moves
New employee setups. PCs, Cubicles, Phones, Voice mail, Email, etc.
Troubleshoot remote access issues
Installation and troubleshooting for various PDAs, such as Ipad, Android and
Monitored helpdesk queue and responding promptly to tickets keeping the user
informed of status and resolutions.

Clearly documenting each case in helpdesk software, annotating all updates and properly documenting a final resolution.
Maintenance of Windows 2000/XP in a native XP network with Active Directory,
Office 2003, Outlook 2003, Norton AntiVirus.
Built distribution images for a variety of Dell notebooks for quick user
deployments using Acronis.
Build and configure Macbook Pro systems. Join them on Windows Domains, setup vpn, network printers etc.

Fluent HTML, CSS
Create Mysql databases using command line
Install and configure PHP Applications
Create graphics using Photoshop
Setup DNS
Setup Vhosts on Apache webserver
Monitor websites and logs
Edit  PHP Scripts

Macintosh Support: (Been awhile)

Install OSX
Troubleshoot OSX
Install Software
Setup VPN
Change Hard Drives 1.8 & 2.5

Upgrade Memory

Time Machine Backup

Over 15 Recommendations on Linkedin.com