Ryan C. Smith

Remote Support Employee
Senior Systems Administrator

Ryan C. Smith San Ramon, CA 94583 ryancsmith@gmail.com

Objective To Seek A Career As a Senior Technical Support Engineer Information Technology Professional since 1996.  I have worked all types of technical roles.  Strong technical knowledge and superior customer service skills. WORK EXPERIENCE   Bay Area Beverage Richmond, Ca 2012 - 2017 SR. Windows Systems Administrator / Desktop Support SR. System Admin that reports to the Director of I.T. Maintain network operations 24/7. Develops and recommends plans for systems development and operations, hardware and software purchases. Manages development, implementation, installation, and operation of informational and functional systems for the organization. Reviews reports of computer and peripheral equipment production, malfunction, and maintenance to address problems as needed to improve overall efficiency. Daily Tasks Include: Windows Server Administration VMware Vsphere 5.x, Vcenter Microsoft SQL Studio Microsoft Hyper-V Inventory Audits Bandwidth Audits Network Monitoring Exchange Server 2008 Administrator Backup Exec Administrator Nagios Administrator Webmaster for Intranet Network Support, DNS, DHCP, and Routing WIFI Administrator Printing Active Directory Nagios and Cacti Monitoring Cisco Unity Servers Antivirus (Managed) Administrator Help with Desktop Support as needed   Projects Completed: Setup Vmware Servers using Vsphere 5.x (HA) Setup HP Sans for VMware Servers Converted all physical machines to VMware servers Decommission physical machines Setup Linux server for Intranet web server Setup Linux server and installed Nagios Monitoring system Nagios monitors all devices on the network Migrated Exchange Server 2003 to 2008 Converted Active Directory from 2003 to 2008R2. Setup Backup Exec to backup all servers on the network. Setup Cacti to monitor bandwidth on switches Installed and configured Cisco Switches Installed and configured Windows RAS VPN Setup Nagios Servers and Monitor Network Devices     Direct Flow Medical, Inc

  1. Windows Systems Administrator

Santa Rosa, CA Feb 2016 to Dec. 2016 Maintained the network and server infrastructure for Direct Flow Medical. Setup full monitoring using Solar Windows and Nagios. Mentored Desktop Support Technicians Systems Admins. Worked very closely with the Director of IT. Installed antivirus, monitoring and remote control on all workstations and servers using Solar Winds RMM tool.  Over 300 systems.   Daily Tasks Included Windows Servers from 2003 to 2016 administration Exchange Sever to Office 365 Migration for 300 users Cisco VPN maintenance Cisco Switches maintenance Veeam Backups Backup Exec Scripted batch files for backups and other tasks Site To Site VPN's between Santa Rosa, Los Angeles and Germany VMware ESXI VMware Horizon Active Directory Netgear NAS EMC Filers   Setup Windows Servers as needed. Setup Linux for for SMTP Relay using Postfix for Office 365 scanners Setup Linux box for Nagios Worked with Vendors on special projects. This was a 24/7 operations.  I supported Santa Rosa, Ca, Lake Forest, Ca and Germany.   Intrax.edu Devop Engineer San Francisco, CA August 2011 to 2015 I was part of a support group that maintains over 20 web servers in both production and staging environments.  Systems are on AWS using Drupal, Apache, Mysql, Tomcat and Glassfish. Daily Tasks Include: Redhat, CentOS, Networking, Configuration and Troubleshooting Nagios Monitoring Administrator Virtual Hosts / Redirects / Modrewrite / DNS / Apache Maintain / Troubleshoot Mysql Database Maintain / Troubleshoot Java Glassfish Servers Networking Diagrams (Visio) and Server Documentation Vsphere Administrator Zen Load Balancer Administrator Create cron jobs, write scripts, disk cleanups etc. Samba, NFS   Renascence IT Consulting April 2013 to 2015 On Call Windows and Linux System Administrator / Desktop Support   I was part of a technical support team that offers Managed Services to small to medium sized businesses. Desktop Support, Linux and Windows Servers.   Daily Tasks Include: Monitor Ticketing Queue Answer Phone Calls Linux Administrator Windows System Administrator Remote Desktop Support Office 365 Admin Webmaster   Webify Lab Oakland, CA - February 2011 to February 2012 WordPress Backend Developer   Developed WordPress Templates and Plugins.   Daily Tasks Include:   Work with Graphic Artist to create and customize WordPress Websites Setup DNS Setup Cloud Server Setup Linux Servers with Apache Modify PHP Code Create and edit HTML Create and Edit CSS Code   SalesGenius.com Redwood City, CA 2008 – 2009 (Contract Work) System Administrator   Part of a small team who helped support about 60 users.   Daily Tasks Included: Windows Systems Administrator Exchange Administrator Backup Exec Admin Blackberry Enterprise Server Administrator Red Hat Linux Cisco Phone Rollout Phone Administrator Desktop Support Telecom/Network Punch down/Connectivity.   Milestone Technology Fremont, CA October 2006 to October 2007 Desktop Support Technician Worked at various companies including Palm, Network Appliance, Philips, Brocade and Milestones Corporate Headquarters.   Daily Tasks Included: Desktop Support Exchange Server Administrator Disconnect / Reconnects Linux Administrator     WebMD Santa Clara, CA May 2000 to January 2001 Windows Systems Administrator   Setup servers Deployed new websites and patches Worked with monitoring crew to fine tune Windows servers   Sony Electronics San Jose, CA June 1998 to May 2000 Windows Administrator   Provided Server Support for the engineering department for Sony's Direct TV.  All systems used Windows NT 4.0   Cirrus Logic Fremont, CA April 1996 to June 1998 Desktop Support   Worked at Cirrus Logic campus of with 9 buildings. Supported Suhas Patil and Mike Hackworth Windows 95 Rollout to 2000 Machines EDUCATION Heald College Technical January 1994 to April 1996 California High School August 1987 to June 1991     Links http://www.linkedin.com/in/ryancsmith   SkillSet   Windows Administrator: Create Active directory accounts Create Permissions on data shares DNS Manager Monitor and Troubleshoot Logs Apply Patches Create Backup Schedules and troubleshoot NTbackups Promote / Demote Servers IIS Manager Exchange Server 2003/8 Install Exchange 2003/9 Create AD Accounts Trouble shoot accounts Backups Monitor Managed Antivirus   Unix Administrator: Setup Apache Web Server, PHP, Mysql Nagios Administrator Created / Modified shell scripts Troubleshoot existing PHP/ HTML scripts Create cron jobs Setup SSL across multiple servers including both Linux and IIS servers Clean up Apache conf files Created new websites for Apache Setup new users Postfix / sendmail troubleshooting Install programs Monitoring: Nagios Setup and configuration GFI Kaseya Solar Winds RMM Simple-Help   Desktop Support: Windows XP, Windows Vista, Windows 7, MacOS, Linux HP, Dell, Lenovo,Compaq, Gateway, Generic PC Support Install software Remove virus and other malware removal Configuration and troubleshooting of both network and local printers. Computer moves New employee setups. PCs, Cubicles, Phones, Voice mail, Email, etc. Troubleshoot remote access issues Installation and troubleshooting for various PDAs, such as Ipad, Android and Blackberry. Monitored helpdesk queue and responding promptly to tickets keeping the user informed of status and resolutions. Clearly documenting each case in helpdesk software, annotating all updates and properly documenting a final resolution. Maintenance of Windows 2000/XP in a native XP network with Active Directory, Office 2003, Outlook 2003, Norton AntiVirus. Built distribution images for a variety of Dell notebooks for quick user deployments using Acronis. Build and configure Macbook Pro systems. Join them on Windows Domains, setup vpn, network printers etc. Webmaster: Fluent HTML, CSS Create Mysql databases using command line Install and configure PHP Applications Create graphics using Photoshop Setup DNS Setup Vhosts on Apache webserver Monitor websites and logs Edit  PHP Scripts Macintosh Support: (Been awhile) Install OSX Troubleshoot OSX Install Software Setup VPN Change Hard Drives 1.8 & 2.5 Upgrade Memory Time Machine Backup Recommendations Over 15 Recommendations on Linkedin.com http://www.linkedin.com/in/ryancsmith